Refund policy

Because our desserts are freshly prepared food, you cannot cancel an order once our kitchen has started preparing it. This does not affect your statutory rights.

When we will refund you

• If we cannot fulfil your order, or part of it, we will refund the affected items in full.
• If an item is incorrect, missing or not of satisfactory quality, please tell our team when you collect, or contact us as soon as possible, and we will put it right with a replacement or refund.
• If you were charged but did not receive an order confirmation, contact us and we will check and refund any payment that did not create an order.

How refunds are paid

Refunds are made to the original payment method. Your bank may take several working days to show the refund.

Contact

For any order issue, please use the details on our contact page and include your order number.